Sales Support Consultant

Profile

Job Information

Comcast

Sales Support Consultant

in

Mount Laurel

New Jersey

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Responsible for providing sales support activity for Product Sales Support Team to ensure customer orders are processed accurately. Provides administrative support and prepares Salesforce and other sales reports. This role will be 100% virtual across the US with no anticipated travel.

Job Description

Core Responsibilities

Work with the senior sales team to ensure customer orders are processed appropriately.

Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels.

Ensure order coordination, verification and corrections are completed and work cross functionally with other support teams to manage internal escalations and ensure timely and accurate resolution within defined Service Level Agreements (SLAs).

Review contract and validate services with internal customers to ensure accuracy, attention to detail.

Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate.

Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.

Stronghands-on approach to solving problems and communicating with Sales teams and Sales leadership.

Research issues on individual orders/accounts and provide guidance to Sales teams.

Navigate through multiple systems to build, track and monitor orders.

Polished, professional verbal and written communication with regionaland division partners (Sales Support, Sales leadership).

Assist with incubating process for new products and/or systems during the early phases of incubation andintroduction.

Identify opportunities for improvement and recommend solutions.

Meet defined scorecard productivity/quality metrics.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary (team supports end-of-month sales processing).

Other duties and responsibilities as assigned.

Preferred Qualifications

Experience with MS Office (Excel, Word, PPT)

Preferred experience with Salesforce, Century, Workbench, Orion, Dynamics, Café

Strong attention to detail with a sense of urgency and flexibility

Strong written and verbal communication skills

Multi-site order management experience preferred

Comcast Business experience preferred

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Salary:

Pay Range: This job can be performed in Colorado, with a Pay Range of $21.86 USD - $34.28 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com